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Heavy Equipment Service Manager

Overview

About the Company: Alta Equipment Company is one of the Great Lakes leading equipment dealers, offering a wide variety of products including gas and electric forklifts, a diverse line of construction equipment and materials handling products. Alta brings 34 years of experience in service efficiency and fleet management to its customer base, providing rapid response and innovative solutions. We are a growing, progressive, multi-location distributor with 24 locations and over 900 employees based in Michigan, Northern Indiana and Illinois. Our core commitment is to provide outstanding service that exceeds our customers‚ expectations. Alta‚ s Guiding Principles are that we Invest in the Best, we have a Passion for Excellence, we promote Mutual Respect, we are One Team, and we develop relationships that create Customers for Life. We offer an excellent benefit package that includes:
  • Blue Cross Blue Shield health with 3 PPO plans to choose from
  • Delta Dental
  • EyeMed voluntary vision
  • UNUM company paid life, short and long term disability insurances
  • Voluntary life and long term disability buy up
  • Legal and identity theft insurance
  • Flexible and Health Savings Accounts
  • Paid holidays
  • Personal and vacation time
  • 401(k) with discretionary match
Responsibilities

Our Construction Equipment Group is seeking a full-time service manager for our New Hudson, MI branch. The primary responsibilities of the position consist of, but are not limited to:

  • Supervise the operation of the service department
  • Dispatch field technicians and efficiently manage logistics
  • P&L of the Service department
  • Foster a positive customer and employee relations atmosphere
  • Review & analyze department data to meet sales and profit goals
  • Constant communication with customers to update them on the status of their work orders
  • Process and review work orders, invoicing and customer quotes
  • Monitor employee training progress
  • Oversee payroll entry and audit for accuracy
  • Purchase order acquisition and coordination
  • Monitor work in process
  • Responsible for condition of service vehicles and facility
  • Incorporates Alta's Guiding Principles into daily activities
  • Performs other duties as assigned
  • Consistent, regular, and reliable attendance including being ready for work at the designated start time
Qualifications Desired Skills and Qualifications:
  • A minimum of 3 years of previous service management experience is preferred
  • Good mechanical aptitude
  • Strong leadership skills are a must
  • Excellent written and verbal communication skills
  • Time management skills
  • Good customer relations and people skills
  • Ability to successfully manage others
  • Computer Skills - ERP systems, Crystal Reports, Microsoft Word, Excel, and Outlook
  • Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
  • Reasoning Ability - High: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Mathematical Skills - Intermediate: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Physical Demands/Work Environment:
  • Physical/Sensory Functions: Regularly will talk/hear; Frequently will stand, sit, use hands, reach with hands and arms; Occasionally will walk, climb or balance, stoop, kneel, crouch or crawl. taste/smell
  • Lift and/or Move Functions: Frequently will lift up to 10 pounds; Occasionally will lift up to 100 pounds
  • Work Environment: Occasionally will work near moving mechanical parts, fumes or airborne particles, outdoor weather conditions, toxic or caustic chemicals, risk of electrical shock, wet or humid conditions (non-weather)
Other Opportunities at Alta: Please visit our careers page at www.altaequipment.jobs to view other openings that may be of interest to you!
  • Job seekers only
  • Recruiting/staffing firms - please do not contact the company about this posting
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  • Heavy Equipment Service Manager
    Posted Date 2 hours ago(7/27/2018 1:27 PM)
    Job ID 2018-1493 # of Openings 1 Job Locations US-MI-New Hudson Category Service
  • Overview

    About the Company:
    Alta Equipment Company is one of the Great Lakes leading equipment dealers, offering a wide variety of products including gas and electric forklifts, a diverse line of construction equipment and materials handling products. Alta brings 34 years of experience in service efficiency and fleet management to its customer base, providing rapid response and innovative solutions. We are a growing, progressive, multi-location distributor with 24 locations and over 900 employees based in Michigan, Northern Indiana and Illinois. Our core commitment is to provide outstanding service that exceeds our customers‚ expectations. Alta‚ s Guiding Principles are that we Invest in the Best, we have a Passion for Excellence, we promote Mutual Respect, we are One Team, and we develop relationships that create Customers for Life.
    We offer an excellent benefit package that includes:
    • Blue Cross Blue Shield health with 3 PPO plans to choose from
    • Delta Dental
    • EyeMed voluntary vision
    • UNUM company paid life, short and long term disability insurances
    • Voluntary life and long term disability buy up
    • Legal and identity theft insurance
    • Flexible and Health Savings Accounts
    • Paid holidays
    • Personal and vacation time
    • 401(k) with discretionary match
    Responsibilities

    Our Construction Equipment Group is seeking a full-time service manager for our New Hudson, MI branch. The primary responsibilities of the position consist of, but are not limited to:

    • Supervise the operation of the service department
    • Dispatch field technicians and efficiently manage logistics
    • P&L of the Service department
    • Foster a positive customer and employee relations atmosphere
    • Review & analyze department data to meet sales and profit goals
    • Constant communication with customers to update them on the status of their work orders
    • Process and review work orders, invoicing and customer quotes
    • Monitor employee training progress
    • Oversee payroll entry and audit for accuracy
    • Purchase order acquisition and coordination
    • Monitor work in process
    • Responsible for condition of service vehicles and facility
    • Incorporates Alta's Guiding Principles into daily activities
    • Performs other duties as assigned
    • Consistent, regular, and reliable attendance including being ready for work at the designated start time
    Qualifications
    Desired Skills and Qualifications:
    • A minimum of 3 years of previous service management experience is preferred
    • Good mechanical aptitude
    • Strong leadership skills are a must
    • Excellent written and verbal communication skills
    • Time management skills
    • Good customer relations and people skills
    • Ability to successfully manage others
    • Computer Skills - ERP systems, Crystal Reports, Microsoft Word, Excel, and Outlook
    • Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
    • Reasoning Ability - High: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
    • Mathematical Skills - Intermediate: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
    Physical Demands/Work Environment:
    • Physical/Sensory Functions: Regularly will talk/hear; Frequently will stand, sit, use hands, reach with hands and arms; Occasionally will walk, climb or balance, stoop, kneel, crouch or crawl. taste/smell
    • Lift and/or Move Functions: Frequently will lift up to 10 pounds; Occasionally will lift up to 100 pounds
    • Work Environment: Occasionally will work near moving mechanical parts, fumes or airborne particles, outdoor weather conditions, toxic or caustic chemicals, risk of electrical shock, wet or humid conditions (non-weather)
    Other Opportunities at Alta:
    Please visit our careers page at www.altaequipment.jobs to view other openings that may be of interest to you!
    • Job seekers only
    • Recruiting/staffing firms - please do not contact the company about this posting
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