Maintenance/Contract Sales Coordinator 14-0116

Company Name:
Cummins Bridgeway, LLC
Job Summary:
Responsible for administering Planned Maintenance Quotations, Agreements and Invoices in PEM Quote Tool and BMS database.
Create Planned Maintenance customer quotations in the Quote Tool for Automatic Renewal contract customers, in a timely manner
Work with Sales Force to establish lines of credit for new customers
Validate credit worthiness of existing customers prior to sending out quotation
Validate data accuracy related to key data fields and update BMS records accordingly
Obtain and activate accepted customer Planned Maintenance quotations
Obtain and register accepted customer Extended Warranty quotations
Maintain Planned Maintenance customer agreements in BMS database
Create monthly Planned Maintenance Work Orders and apply job plan in BMS database
Create Planned Maintenance Agreement invoices per customer payment terms
Contact customer for payment of past due Prepaid Planned Maintenance invoices
Take a proactive role in the continual improvement of the Planned Maintenance process
Develop a positive relationship between Planned Maintenance sales force, Planned Maintenance support team and customer
Other duties, as directed or assigned
High School Diploma or equivalent required
Experience in a team atmosphere
Skills and Abilities:
Proficient with Windows based software, specifically, Microsoft Word and Excel
Experience with Microsoft PowerPoint and Access
Experience with an ERP (Enterprise Resource Planning) System
Demonstrate commitment to creative thinking for continuous improvement
Excellent customer support skills
Able to multi-task in a fast paced work environment
Strong organizational and time management skills
Able to work through conflict and use effective problem solving skills
Lead by example
Encourage input and creative thinking
Follow through on commitments and encourage teamwork
Able to learn new skills and adapt to new concepts and procedures
Excellent communication and interpersonal skills (active listening, writing, speaking & telephone)
Self-motivated and ability to work independently

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