Equipment Maintenance Suppport Administrator

Job Summary:
Responsible for supporting Field Service personnel in quotation of additional service opportunities found during the completion of Planned Maintenance Service and communicating to customer.
Work closely with Service Supervisors, Parts Professionals and Technicians to validate quote for customer.
Review all upcoming Planned Maintenance work orders for any open recommended repair quotes from prior Planned Maintenance Service event.
Convert accepted quotes to work orders and notify appropriate Service Manager.
Review established maintenance guidelines to ensure customer has been notified and/or quoted for recommended maintenance intervals on equipment.
Follow up with customer on all residual repair quotes within 7, 30, and 180 days of original quotation.
Maintain records of all quotations requiring follow up.
Document accepted and rejected quotes, providing detailed explanation.
Receive and review fluid analysis results and work with appropriate technical resource in order to provide customer quotation based on recommended actions.
Input site survey data into BMS.
High School diploma.
Associates degree in Business Administration or related program, a plus.
Experience in automotive, power generation or service industry.
Customer Service experience.
Skills and Abilities:
Proficient experience with MS Office tools such as Word, Excel and Access.
Strong communications skills active listening, note taking, writing and speaking.
Ability to learn new skills and adapt to new concepts and procedures.
Ability to upsell and overcome No from customer.
Strong technical aptitude or proven experience.
Demonstrate commitment to creative thinking for continuous improvement.
Effective time management and priority setting.
Take a proactive role in the continual improvement of the Planned Maintenance processes and field service initiatives.
Ability to work through conflict and use effective problem solving techniques.
Develop a positive relationship between service supervisors, technicians, parts professionals and the customer.
Actively contribute to a team atmosphere.
Lead by example.
Follow through on commitments and encourage teamwork.
Excellent customer support skills
Demonstrates the ability to anticipate customer needs, follow through and implement (new) processes.
Encourage input and creative thinking.

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